It is without a doubt that the hotel management system has revolutionized the travel industry. It facilitates variety of features that not only enhance customer experience but enhance growth and profitability for the travel company. It is imperative for travel companies to have an advanced hotel management system that leads to exceptional Guest experience, loyalty and stays ahead of competition.
Some of the processes and features of advanced online integrated hotel management system that can transform your hotel business and improve the guest experience are mentioned below.
Ø Automated streamlined integrated Booking Process
An advanced efficient hotel booking management system not only enhances operations of the travel companies but provides enriched experience to the customers. The seamless user friendly integrated booking experience in real time and instant confirmations and keeping the customer informed enhances trust, satisfaction and customer delight and contributed to improving guest experience. Attractive booking packages offers contribute to improve guest experience.
Ø Integrated Front desk, Housekeeping and Maintenance
Online hotel management system integrates front desk, housekeeping and operation maintenance. The front end systems must be automated for the employees to improve turnaround time and enhance customer satisfaction. The access to interactive front office systems to facilitate any query from customer add to customer delight. The front desk must ensure that there is no waiting for customers for rooms, keys and settling of dues/ Bills.
Automated alerts for housekeeping team based on room occupancy and guest request with real time updates not only facilitates front desk on room allocation in quick time and tracking and quick resolution of maintenance issues can further enhance customer satisfaction.
Ø Efficient Check-In and Check-Out
An automated seamless check in and check out facility, an early check in facility, facility to mobile check in facilitates significantly enhances customer satisfaction. Offering express check in and check out options to customers can contribute to as the icing on the cake for enhanced positive customer delight. Automated consolidate accurate invoicing feature in hotel booking management software further contributes to smooth check out experience for customer
- Payment gateways
The hotel api integration with secure and reliable payment getaways within the hotel management system software facilitates seamless booking and payment for the customers. The availability of different payment options not only facilitates guests to make payment as per their preferred modes of payment but enhances customer satisfaction.
- Devices compatibility
The advent of mobile technology has transformed the functioning of the travel companies. Advanced hotel management system with Its mobile-friendly interfaces, compatible mobile apps and interactive websites facilitate customers to have an instant access and quick response to their travel plans, check-in anytime from anywhere It works seamless on all devices – namely laptops, computers, smart phones, tablets etc. and has now become a decisive factor in enhancing customer experience, attracting new customers and retaining existing customers
- Enhanced data security, data privacy, regulatory compliance and Legal considerations
The online hotel booking software must ensure that the data is secured. It must be complaint with industry standards PCI DSS and GDPR to ensure zero data breaches/hacking and adhere to IT Policies/IT Act approved by the government. It must ensure robust security measures ranging from data encryption, building firewalls, and incorporating intrusion detection systems to safeguard sensitive information. The satisfaction the customer enjoys in knowing that their information is secured enhances customer satisfaction.
- Itinerary Optimization
Advanced hotel management system facilitates itineraries optimization to enhance efficiency and help customer to make the most of their time and resources. It’s inbuilt intelligence feature can suggest optimal routing and schedule based on the travel time, distances and other logistics provided for the generation of itinerary adding to customer delight.
Ø Personalized Guest Services
The advanced online hotel management system software enables hotels to offer personalized services to guest based on their guest profile – preferences, previous visits and special requests. A customized offer or efficiently meeting the customer special requests contributes to enhanced guest experience.
Ø Enhanced effective Communication
An effective communication is amongst the primary prerequisite to providing excellent guest service. The hotel booking management software include automated notifications reminders to guests about their booking status, special offers, and upcoming activities and events. In app messaging integrated with hotel management system facilitating direct communication between guests and hotel staff and guest feedback through questionnaire and surveys boosts customer experience.
- Real-Time Updates and Notifications
Hotel management software is capable to cater to any changes in the itinerary due to change in customer choice or unforeseen circumstances. The online hotel booking software offers real-time updates and notifications and keeps the customer informed. This enhances customer trust and contributes in retaining the customers.
- Online Dynamic Pricing, Real time inventory management and package deals
The dynamic pricing feature, real time integration with suppliers for available inventory and lucrative package deals for customers, hotel management system ensures value for money for customers which enhances guest satisfaction
- Data-driven decision-making enhances customer satisfaction
Comprehensive Reporting and Analytics feature in the hotel management system comprising of performance metrics (Monitor KPIs, revenue per room), Guest Insights including trends and preferences and Operational Reports facilitating resource management facilitates travel companies to make data driven decision enhance customer satisfaction.
Ø Customer involvement
By offering mobile-friendly websites, easy navigation, and a quick and simple booking process, personalized stay to customers, traditional welcome on arrival and welcome drink offer freebies –high speed WIFI, pool side party, celebrate special occasions – birthday/ anniversary, complimentary spa, fresh fruit basket and chocolates in the room, keeping the customer apprised on the activities and travel plan in advance leads to enhanced satisfaction and customer involvement.
Conclusion
By meeting the evolving needs of the customer, stay ahead of competition and in implementing advanced Hotel Management System in the evolving travel industry, the hotels have seen significant improvement in the guest experience. The features responsible for enhanced customer satisfaction and providing customer delight have been discussed above.
Connect with Sriggle advance hotel management system and experience the enhanced customer experience with seamless ease.
